Short answer: you don’t need to be home, you don’t need to buy supplies, and you don’t need to clean first. Do a quick pickup, tell us how to get in and about any pets, and we take it from there.

Do I need to be home?

No. Most of our customers are at work or out for the day. Leave a door code, lockbox or key, and add notes about alarms, pets or parking when you book. If you’d rather be home for the first visit, that’s fine too.

Do the cleaners bring supplies?

Yes, everything. If you want us to use your own products, or you need fragrance-free products for allergies or a health reason, put it in your booking notes.

What should I do before the cleaner arrives?

• Pick up clothes, toys and clutter from floors and counters
• Put away valuables, cash and anything fragile you’re worried about
• Let us know about pets and whether they should be put away
• Tell us about parking, especially downtown or in a gated community
• Point out problem spots so we don’t miss them

How long does a cleaning take?

It depends on the size of the home and the type of clean. For one cleaner, a 2 bedroom, 2 bathroom home usually takes about 3 hours. A deeper first clean or a move-out takes longer. Not sure which you need? Read deep cleaning vs. regular cleaning.

Who is coming into my home?

Every Sunday Reset cleaner is background checked before their first job, and we’re picky: only a small share of the people who apply make it onto the team. Sunday Reset is veteran-owned and local to Nashville.

What if something gets missed?

Tell us within 24 hours and we’ll come back and re-clean it, free.

Can I book on weekends?

Yes. We clean 8:30 a.m. to 5 p.m. every day, weekends included. Pick a time that works on our booking page.

FAQ

Do I need to be home when the house cleaners come?

No. Most customers aren’t home. Leave a door code, lockbox or key, and add any notes about pets, alarms or parking to your booking.

Do house cleaners bring their own supplies?

Yes. Sunday Reset cleaners bring everything. If you’d rather we use your products, or need fragrance-free products, add a note to your booking.

Should I clean before the house cleaner comes?

No need to clean, but a quick pickup helps. Clear clutter off counters and floors so the cleaner can spend the time actually cleaning.

Should you tip house cleaners?

Tipping is appreciated but never required. Many people tip $10 to $20 per cleaner, or more for a big job like a move-out clean.

What if I’m not happy with my cleaning?

Tell us within 24 hours. We’ll come back and re-clean anything that was missed, free.