Nashville House Cleaning FAQs
Help & FAQs
Getting Started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
We clean homes throughout all of Davidson County, including Nashville, Antioch, Bellevue, Donelson, Hermitage, Madison, Old Hickory, Belle Meade, Berry Hill, Forest Hills, Oak Hill, Joelton and Whites Creek. Not sure if you’re covered? Email us at hello@sundayreset.co and we’ll let you know.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & Policies
Yes! Recurring service saves you money on every clean: 20% off weekly, 15% off biweekly, and 10% off monthly. Just pick your frequency when you book.
Log into your account to get your referral link and share it with friends. When a friend books their first cleaning through your link, you both get $15 off.
Yes. Enter your gift card or promo code on the booking form and your price updates automatically. You can check a gift card’s balance anytime by logging into your account.
Trust & Safety
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something isn’t right, tell us within 24 hours of your cleaning and we’ll come back and re-clean it free.
We don’t offer refunds, but we will always make it right. If anything isn’t done to your expectations, let us know within 24 hours and we’ll send a cleaner back to re-clean it at no charge.